If for any reason you are not happy with your Hounds purchase, simply return it to us in the original condition and packaging with your packing note. In addition please state your reason for the return or refund.
If you are exchanging an item, please include the packing note and details of the item you wish to exchange the returned item for.
All goods must be returned within 28 days of delivery, to receive an exchange or refund (less the cost of postage and packaging).
For all returns you are required to arrange and pay for the return of goods by registered post or special delivery. It is important to obtain proof of delivery. This will be important if a parcel is lost, mislaid or needs to be tracked.
Any goods returned incomplete or with missing parts will not be refunded.
All refunds will be made using the same method of payment as the original payment.