Our Terms and Conditions do not in any way affect your statutory rights under the Sale of Goods act. They are an explanation of our procedures and ethics for trading. By placing an Order it signifies that you agree to our Terms and Conditions.
1 Hounds reserve the right to increase prices at any time without prior notice.
2.1 Orders are only processed once payment has been made in full.
2.2 If a product is out of stock you will be informed within 2 working days.
2.3 If an item is not in stock you will receive an estimated delivery date. If this is not acceptable the order can be cancelled and a full refund will be issued.
2.4 Hounds reserve the right to refuse an order, for any reason.
2.5 Hounds will send order confirmation by E mail.
3 Payments are made through Paypal or by Debit or Credit card.
3.1 Hounds will accept Bank transfer payments or cheques from UK customers, please contact us for more details.
Postage and packing
4 Goods for UK orders may take up to 5 working days to deliver.
4.1 For Europe and worldwide please allow 2 weeks.
4.2 Every effort is made to deliver goods within the given time frame. However, Hounds do not accept liability for delays.
4.3 There is no distribution facility for weekends or Bank Holidays.
4.4 A signature is required for most deliveries. This must be considered when providing a delivery address.
4.5 The standard UK delivery charge is £5.00.
4.6 Next day service is £8.00. For next day orders must be placed before 13.00 Monday to Thursday.
4.7 International delivery is £10 or £20 for larger Items. Certain foreign destinations will receive special charges, a quote will be sent before distribution.
4.8 Additional charges may apply if more than one package is required.
4.9 For foreign orders the recipient will be liable for all local taxes and or duties.
5 Hounds is a VAT registered Company. All prices shown include VAT.
6 We at Hounds make every effort to provide you with the ultimate product. But, if for any reason you are not happy with your Hounds product, simply return the goods to us in their original packaging.
6.1 The returned item must be accompanied by the dispatch note.
6.2 Please state your reason for requesting a refund or exchange.
6.3 If an exchange is requested (Colour/Size etc) please return the original item, with the dispatch note and a request for the exchange item.
6.4 All goods must be returned within 28 days of purchase to receive an exchange or a refund (less any postage and packaging).
6.5 In the case of returns you will be required to arrange and pay for the return of the goods to us by registered post or special delivery. It is advisable to obtain proof of posting. This will assist in the case of any lost, damaged, or mislaid parcel.
6.6 Any goods returned incomplete, i.e. missing parts etc will not be replaced or refunded.
6.7 Please note that refunds will be made using the same method as the original payment.